Refund & Return Policy

At Geloyar, we are committed to providing you with premium quality products. We want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our return and refund guidelines below to ensure a smooth and hassle-free experience.

30-Day Return Guarantee

We gladly accept returns within 30 days of your delivery date. To qualify for a return, the product must meet the following criteria:

• The item must remain completely unused and in the exact condition you received it.
• It must be in its original, factory-sealed packaging.
• A valid receipt, order number, or proof of purchase must be provided.

Please note: Unfortunately, we cannot process refunds or exchanges for any requests made after the 30-day window has expired.

How to Initiate a Return

To start the return process, please reach out to our support team at support@geloyar.com.

1. Get Authorized: We will provide you with a Return Merchandise Authorization (RMA) number along with specific instructions.
2. Ship It Back: Approved returns must be mailed back to our Brooklyn facility. Please use the exact return address printed on your original package label.
3. Inspection: Once our facility receives and inspects your returned item, we will send you an email notifying you whether your refund has been approved or declined.

Refund Processing: If approved, the refund will automatically be credited back to your original method of payment. Please allow 5 to 10 business days for the funds to appear, depending on your bank or credit card provider. Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Orders

We take great care in fulfilling our orders, but mistakes or transit damage can occasionally happen. If your product arrives damaged, defective, or if you receive the wrong item, please notify us within 48 hours of delivery.

To help us resolve the issue swiftly, please email us with your order number and clear photographs of the product and the shipping box. We will prioritize these cases and issue a full refund or expedite a replacement at no additional cost to you.

Return Shipping Responsibilities

Customers are responsible for covering their own return shipping costs. However, we will gladly cover all return shipping expenses if the return is a result of our error, specifically:

• The item was damaged during transit.
• You received an incorrect product.
• The product has a verified manufacturing defect.

Order Modifications & Cancellations

Our fulfillment team works diligently to get your order shipped out as quickly as possible. Therefore, cancellation or modification requests can only be accommodated before the order has been processed and dispatched. Once a package is in transit, it cannot be canceled and must follow our standard return procedure.

Delayed or Missing Refunds

If you have received a refund confirmation from us but the funds have not yet appeared in your account, please follow these steps:

• Double-check your bank account or credit card statement.
• Contact your financial institution, as processing times can vary and it may take a few days for the transaction to officially post.
• If you have completed these steps and still have not received your refund, please reach out to us for further assistance.

Need Help?

For any inquiries related to returns, refunds, or general order support, our team is always here to help. Please email us at support@geloyar.com. To help us assist you faster, kindly include your order number and a brief explanation of your request in the email.

24/7 Customer Service

Address: 9118 Willowbrook Dr, Rowlett, TX 75088, United States

Phone: +1 (346) 861-3849

Email: support@geloyar.com